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EV Charging - Customer Service Manager

荷兰 - 埃因霍温 |

EV Charging - Customer Service Manager


Do you want to be part of a world-class team building a new business unit within an international organization? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Service Manager for EV Charging solutions!

 We are Peblar by Prodrive Technologies 

We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.

 What is the Challenge?

Join Peblar as a Customer Service Manager and make sure our customers receive top-notch service, both in technical and customer-related matters. You'll oversee managing and solving issues with our chargers, handling returns, and ensuring overall customer satisfaction. Your goal is to build strong relationships with our customers, providing them with a worry-free experience and the best personal service in the EV market.

Key Responsibilities of the role:

  • Address customer concerns with a friendly and effective approach, ensuring clear communication.
  • Act as a central point for resolving software, hardware, and installation issues by coordinating with various departments.
  • Lead initiatives to collect positive customer feedback and improve service processes.
  • Develop and implement a strategic Customer Service Roadmap, utilizing tools to enhance overall customer service.
  • Proactively identify opportunities for improvement in customer support and take necessary steps to elevate service quality.
  • Provide guidance and support to maintain a high standard of customer service within the team.
  • Stay informed about product knowledge to better assist customers.
  • Cultivate a customer-centric culture within the team.


  • Proven experience in customer service management with a dedicated focus on data-driven, process-oriented practices.

  • Fluent in the Dutch and English languages (other languages will be a strong plus).

  • In-depth knowledge of industry-leading customer service tools.

  • Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally.

  • Strong leadership skills, demonstrating the ability to lead and inspire a customer service team.

  • Exceptional communication and interpersonal skills.

申请 EV Charging - Customer Service Manager



You don’t just go to work, you feel responsible for your project


You decide when, where and how much you want to work


You like to think about manufacturability when designing


You don’t sit and wait, you have a hands-on mentality

Have you got what it takes to become a Prodriver?


  • 为愿意承担项目全部责任的员工提供完美的工作环境
  • 无限的成长机会和在不同项目中担任不同角色的自由
  • 年轻且充满活力的企业文化
  • 无限制的个人预算用于培训课程、课程或学习
  • 我们保持最少的管理岗位,因此实际上没有等级制度
  • 我们全天候营业,提供午餐、晚餐和公司健身房
  • 用你自己的个人发展计划创造你的未来
  • iPhone、iPad和笔记本电脑等工具和设备
  • 随时随地工作的灵活性
  • 根据个人绩效涨薪
  • 有机会成为公司的股东和企业家
  • 根据您在浦卓的实际工作天数提供差旅津贴
  • 利润分红


  1. 我们会查看你的申请
  2. 能力倾向测验
  3. 面试
  4. offer沟通
  5. 签合同