荷兰 - 埃因霍温 |
Introduction
Do you want to be part of a world-class team building a new business unit within an international organization? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Service Manager for EV Charging solutions!
We are Peblar by Prodrive Technologies
We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.
What is the Challenge?
Join Peblar as a Customer Service Manager and make sure our customers receive top-notch service, both in technical and customer-related matters. You'll oversee managing and solving issues with our chargers, handling returns, and ensuring overall customer satisfaction. Your goal is to build strong relationships with our customers, providing them with a worry-free experience and the best personal service in the EV market.
Key Responsibilities of the role:
Proven experience in customer service management with a dedicated focus on data-driven, process-oriented practices.
Fluent in the Dutch and English languages (other languages will be a strong plus).
In-depth knowledge of industry-leading customer service tools.
Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally.
Strong leadership skills, demonstrating the ability to lead and inspire a customer service team.
Exceptional communication and interpersonal skills.
You don’t just go to work, you feel responsible for your project
You decide when, where and how much you want to work
You like to think about manufacturability when designing
You don’t sit and wait, you have a hands-on mentality