Customer Service Engineer
Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help shape E-mobility's future, and do you want to make an impact daily? Then you might be up for the job as our Customer Service Engineer for EV Charging solutions.
What we offer as Peblar
Our people are inspired by our unique culture, with a strong focus on the values equality, responsibility, and trust. We have a flat organizational structure that facilitates fast new product and services introductions. At Peblar, we encourage people to pitch and realize new initiatives, and we provide them with the freedom they need to realize their personal growth ambitions. In line with our values, we offer hybrid working, profit share, free lunch, dinner, fun team events, and free fitness to facilitate your personal wellbeing.
About the role:
As a Customer Service Engineer, you will be the primary point of contact for service-related inquiries for our Peblar EV chargers, especially for our growing customer base in the DACH region. You’ll deliver exceptional technical support and customer service in both English and German, ensuring a seamless experience for our direct customers. You’ll troubleshoot issues, resolve cases, and provide tailored solutions while collaborating closely with internal teams to continuously improve our service processes and product quality.

Key Responsibilities
- Handle incoming service requests and technical inquiries with professionalism and precision
- Troubleshoot and resolve hardware and software issues related to EV chargers
- Communicate clearly and empathetically with customers in both English and German
- Lead and participate in regular service meetings with DACH-region customers
- Collaborate with software, product, and sales teams to align on customer solutions
- Contribute to internal documentation and knowledge base articles
- Identify recurring issues and propose improvements to service workflows and product design
- Maintain accurate records of service cases and ensure timely follow-up
Profile
- Bachelor's degree in a technical field or equivalent skills and knowledge
- Strong communication skills with a customer-first mindset
- Fluent in English and German, both spoken and written, Dutch is considered a plus
- Affinity for technology and ability to quickly learn EV charger systems
- Able to manage multiple service cases simultaneously and prioritize effectively
- Comfortable working cross-functionally with various (technical) departments
- Skilled in writing and reviewing technical documentation
- Proactive, structured, and solution-oriented in your approach
Apply as Customer Service Engineer