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Customer Support Engineer

The Netherlands - Eindhoven |

Customer Support Engineer

Introduction

Do you want to be part of world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Support Engineer!

We are Peblar by Prodrive Technologies 

We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.

What is the Challenge?

Customers are demanding and as Peblar we should strive to deliver world-class customer support. As a Customer Support Engineer, you're the go-to person for all hardware and software-related needs. Your goal is to maintain jovial relationships with our clients.

Some key responsibilities belonging to the role:
- Build as part of the Peblar team the world-class customer relationship management department.
- Diagnose, identify, and troubleshoot customer technical problems to resolve system issues.
- Provide second-line customer support when issues occur in the field.
- Prioritizing customer queries and escalating serious technical issues to internal teams.

In practice, there will be many more responsibilities and opportunities. You will build a business together with your colleagues at Peblar. This requires you to be flexible and the willingness to work in a dynamic environment.

Profile

  • French and/or German language is a must,

  • Adaptable in a highly dynamic environment, 

  • You are an empathetic, technically skilled problem solver with a knack for digging to the root of problems and offering solutions,

  • Experience in a (technical) customer-focused position

Apply as Customer Support Engineer

The Prodrive Technologies Mindset

Responsibility

You don’t just go to work, you feel responsible for your project

Flexible

You decide when, where and how much you want to work

Manufacturing

You like to think about manufacturability when designing

Initiative

You don’t sit and wait, you have a hands-on mentality

Have you got what it takes to become a Prodriver?

What we offer

  • Perfect environment for those eager to develop themselves and take full responsibility for a project.
  • Many opportunities for personal and professional development, along with the flexibility to explore diverse roles across various projects.
  • A young and dynamic culture which stimulates innovative thinking and taking initiatives.
  • Personal budget just for you to learn new things. Your growth is our priority.
  • Flexibility of a 24/7 work environment with provided lunch, dinner, and access to our company gym.
  • Personalized development plan to craft your future.
  • You will receive essential tools if these are necessary to perform your job (i.e. iPhone and laptop).
  • On-campus sports facilities enable you to incorporate exercise seamlessly into your work routine.
  • A performance-driven salary that grows with your accomplishments.
  • Unlock the opportunity to become a shareholder and entrepreneur within the company.
  • Travel allowance based on the days you are actually at Prodrive Technologies.
  • Work-life balance with at least 33 vacation days per year.
  • Access a retirement plan.

Application steps

  1. Your journey with us starts with a swift review of your application by one of our recruiters.
  2. In some cases, if we see a potential fit, you will receive an exclusive link to our online aptitude test to assess if you’re up for the challenge.
  3. We will schedule a personal interview not only to determine if your skills match the job, but also to see if there is a spark between you and Prodrive Technologies.
  4. To complete the application journey we will send you a suitable offer and once you sign, we can welcome you to the Prodrive Technologies family.