Prodrive Technologies logo white Prodrive Technologies logo
|

IT Support Employee

The Netherlands - Eindhoven |

IT Support Employee

Do you want to make an impact and be part of a dynamic organization that is constantly pushing the limits of technology? Are you a proactive and service minded IT Support Employee? We invite you to join our IT Support department to help us to keep our technology running smoothly across Prodrive Technologies.

 

We are Prodrive Technologies

 
We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.

About the role:

As an IT Support Employee, you will be the first point of contact for internal users across our organization. It is important to deliver fast, accurate, and reliable IT support that keeps our teams productive and satisfied. You’ll solve problems with precision, communicate clearly, and ensure every task is completed on time. By being proactive and professional, you’ll help create a seamless support experience that builds trust and keeps operations running smoothly.

 

 

Key Responsibilities

  • Act as the first point of contact for internal IT support, handling a variety of technical issues across hardware, software, and systems
  • Analyze user problems and provide practical, timely solutions to keep employees productive across departments
  • Collaborate closely with the 2nd line IT team to ensure effective handovers and resolution of complex cases
  • Communicate with users in a friendly, professional manner—balancing technical accuracy with a human touch
  • Monitor open tickets, prioritize tasks dynamically, and maintain a clear overview of service workload
  • Document support cases accurately and contribute to the improvement of IT support documentation and procedures
  • Take part in the on-call rotation and ensure proper escalation protocols are followed
  • Continuously learn about internal systems and tools, including ServiceNow, and participate in ongoing knowledge sharing

Profile

  •  

    • Vocational degree (Mbo) IT related
    • Strong communication skills — you are the face of IT and know how to leave users with a positive experience, even when outcomes aren’t ideal
    • Collaborative mindset — you work closely with the 2nd line team to ensure all issues are resolved within service level objectives
    • Composure under pressure — you maintain situational awareness and prioritize effectively in a dynamic, fast-paced environment
    • Basic understanding of IT processes and systems
    • Fluent in English, both spoken and written, Dutch is considered a plus
Apply as IT Support Employee
Apply as IT Support Employee

The Prodrive Technologies Mindset

Responsibility

You don’t just go to work, you feel responsible for your project

Flexible

You decide when, where and how much you want to work

Manufacturing

You like to think about manufacturability when designing

Initiative

You don’t sit and wait, you have a hands-on mentality

Have you got what it takes to become a Prodriver?
Apply now

What we offer

  • Perfect environment for those eager to develop themselves and take full responsibility for a project.
  • Many opportunities for personal and professional development, along with the flexibility to explore diverse roles across various projects.
  • A young and dynamic culture which stimulates innovative thinking and taking initiatives.
  • Personal budget just for you to learn new things. Your growth is our priority.
  • Flexible working hours and lunch, dinner, and access to our company gym.
  • Personalized development plan to craft your future.
  • You will receive essential tools if these are necessary to perform your job (i.e. iPhone and laptop).
  • On-campus sports facilities enable you to incorporate exercise seamlessly into your work routine.
  • A performance-driven salary that grows with your accomplishments.
  • Unlock the opportunity to become a shareholder and entrepreneur within the company.
  • Travel allowance based on the days you are actually at Prodrive Technologies.
  • Work-life balance with at least 33 vacation days per year.
  • Access a retirement plan.

Application steps

  1. Your journey with us starts with a swift review of your application by one of our recruiters.
  2. In some cases, if we see a potential fit, you will receive an exclusive link to our online aptitude test to assess if you’re up for the challenge.
  3. We will schedule a personal interview not only to determine if your skills match the job, but also to see if there is a spark between you and Prodrive Technologies.
  4. To complete the application journey we will send you a suitable offer and once you sign, we can welcome you to the Prodrive Technologies family.
Apply as IT Support Employee

Contact Us