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Customer Relationship Manager

The Netherlands - Eindhoven |

Customer Relationship Manager

Introduction

Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Relationship Manager for EV Charging solutions!

 We are Peblar by Prodrive Technologies 

We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.

 What is the Challenge?

Join Peblar as a Customer Relationship Manager and make sure our customers receive top-notch service, both in technical and customer-related matters. You'll oversee managing and solving issues with our chargers, handling returns, and ensuring overall customer satisfaction. Your goal is to build strong relationships with our customers, providing them with a worry-free experience and the best personal service in the EV market.

Key Responsibilities of the role:

  • Address customer concerns with a friendly and effective approach, ensuring clear communication.
  • Act as a central point for resolving software, hardware, and installation issues by coordinating with various departments.
  • Lead initiatives to collect positive customer feedback and improve service processes.
  • Develop and implement a strategic Customer Service Roadmap, utilizing tools to enhance overall customer service.
  • Proactively identify opportunities for improvement in customer support and take necessary steps to elevate service quality.
  • Provide guidance and support to maintain a high standard of customer service within the team.
  • Stay informed about product knowledge to better assist customers.
  • Cultivate a customer-centric culture within the team.

Profile

  • Proven experience in customer relationship management with a dedicated focus on data-driven, process-oriented practices.

  • Fluent in the Dutch and English languages (other languages will be a strong plus).

  • In-depth knowledge of industry-leading customer service tools.

  • Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally.

  • Strong leadership skills, demonstrating the ability to lead and inspire a customer service team.

  • Exceptional communication and interpersonal skills.

Apply as Customer Relationship Manager
Apply as Customer Relationship Manager

The Prodrive Technologies Mindset

Responsibility

You don’t just go to work, you feel responsible for your project

Flexible

You decide when, where and how much you want to work

Manufacturing

You like to think about manufacturability when designing

Initiative

You don’t sit and wait, you have a hands-on mentality

Have you got what it takes to become a Prodriver?
Apply now

What we offer

  • Perfect environment for those eager to develop themselves and take full responsibility for a project.
  • Many opportunities for personal and professional development, along with the flexibility to explore diverse roles across various projects.
  • A young and dynamic culture which stimulates innovative thinking and taking initiatives.
  • Personal budget just for you to learn new things. Your growth is our priority.
  • Flexibility of a 24/7 work environment with provided lunch, dinner, and access to our company gym.
  • Personalized development plan to craft your future.
  • You will receive essential tools if these are necessary to perform your job (i.e. iPhone and laptop).
  • On-campus sports facilities enable you to incorporate exercise seamlessly into your work routine.
  • A performance-driven salary that grows with your accomplishments.
  • Unlock the opportunity to become a shareholder and entrepreneur within the company.
  • Travel allowance based on the days you are actually at Prodrive Technologies.
  • Work-life balance with at least 33 vacation days per year.
  • Access a retirement plan.

Application steps

  1. Your journey with us starts with a swift review of your application by one of our recruiters.
  2. In some cases, if we see a potential fit, you will receive an exclusive link to our online aptitude test to assess if you’re up for the challenge.
  3. We will schedule a personal interview not only to determine if your skills match the job, but also to see if there is a spark between you and Prodrive Technologies.
  4. To complete the application journey we will send you a suitable offer and once you sign, we can welcome you to the Prodrive Technologies family.
Apply as Customer Relationship Manager

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