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Customer Service Engineer

The Netherlands - Eindhoven |

Customer Service Engineer

Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help shape E-mobility's future, and do you want to make an impact daily? Then you might be up for the job as our Customer Service Engineer for EV Charging solutions.

What we offer as Peblar

 
Our people are inspired by our unique culture, with a strong focus on the values equality, responsibility, and trust. We have a flat organizational structure that facilitates fast new product and services introductions. At Peblar, we encourage people to pitch and realize new initiatives, and we provide them with the freedom they need to realize their personal growth ambitions. In line with our values, we offer hybrid working, profit share, free lunch, dinner, fun team events, and free fitness to facilitate your personal wellbeing.

 

About the role:

As a Customer Service Engineer, you will be the primary point of contact for service-related inquiries for our Peblar EV chargers, especially for our growing customer base in the DACH region. You’ll deliver exceptional technical support and customer service in both English and German, ensuring a seamless experience for our direct customers. You’ll troubleshoot issues, resolve cases, and provide tailored solutions while collaborating closely with internal teams to continuously improve our service processes and product quality.

 

 

Key Responsibilities

  • Handle incoming service requests and technical inquiries with professionalism and precision
  • Troubleshoot and resolve hardware and software issues related to EV chargers
  • Communicate clearly and empathetically with customers in both English and German
  • Lead and participate in regular service meetings with DACH-region customers
  • Collaborate with software, product, and sales teams to align on customer solutions
  • Contribute to internal documentation and knowledge base articles
  • Identify recurring issues and propose improvements to service workflows and product design
  • Maintain accurate records of service cases and ensure timely follow-up

 

Profile

    • Bachelor's degree in a technical field or equivalent skills and knowledge
    • Strong communication skills with a customer-first mindset
    • Fluent in English and German, both spoken and written, Dutch is considered a plus
    • Affinity for technology and ability to quickly learn EV charger systems
    • Able to manage multiple service cases simultaneously and prioritize effectively
    • Comfortable working cross-functionally with various (technical) departments
    • Skilled in writing and reviewing technical documentation
    • Proactive, structured, and solution-oriented in your approach
Apply as Customer Service Engineer
Apply as Customer Service Engineer

The Prodrive Technologies Mindset

Responsibility

You don’t just go to work, you feel responsible for your project

Flexible

You decide when, where and how much you want to work

Manufacturing

You like to think about manufacturability when designing

Initiative

You don’t sit and wait, you have a hands-on mentality

Have you got what it takes to become a Prodriver?
Apply now

What we offer

  • Perfect environment for those eager to develop themselves and take full responsibility for a project.
  • Many opportunities for personal and professional development, along with the flexibility to explore diverse roles across various projects.
  • A young and dynamic culture which stimulates innovative thinking and taking initiatives.
  • Personal budget just for you to learn new things. Your growth is our priority.
  • Flexible working hours and lunch, dinner, and access to our company gym.
  • Personalized development plan to craft your future.
  • You will receive essential tools if these are necessary to perform your job (i.e. iPhone and laptop).
  • On-campus sports facilities enable you to incorporate exercise seamlessly into your work routine.
  • A performance-driven salary that grows with your accomplishments.
  • Unlock the opportunity to become a shareholder and entrepreneur within the company.
  • Travel allowance based on the days you are actually at Prodrive Technologies.
  • Work-life balance with at least 33 vacation days per year.
  • Access a retirement plan.

Application steps

  1. Your journey with us starts with a swift review of your application by one of our recruiters.
  2. In some cases, if we see a potential fit, you will receive an exclusive link to our online aptitude test to assess if you’re up for the challenge.
  3. We will schedule a personal interview not only to determine if your skills match the job, but also to see if there is a spark between you and Prodrive Technologies.
  4. To complete the application journey we will send you a suitable offer and once you sign, we can welcome you to the Prodrive Technologies family.
Apply as Customer Service Engineer

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