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EV Charging - Customer Support Engineer

The Netherlands - Eindhoven |

EV Charging - Customer Support Engineer


Do you want to be part of a world-class team building a new business unit within Prodrive Technologies? Do you want to help us shape E-mobility’s future, and are you willing to make a difference? Then you might be up for the job as our Customer Support Engineer!

We are Prodrive Technologies New Energies

We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.

What is the Challenge?

Customers are demanding and as PTNE we should strive to deliver world-class customer support. As a Customer Support Engineer, you're the go-to person for all hardware and software-related needs. Your goal is to maintain jovial relationships with our clients.

Some key responsibilities belonging to the role:
- Build as part of the PTNE team the world-class customer relationship management department.
- Diagnose, identify, and troubleshoot customer technical problems to resolve system issues.
- Provide second-line customer support when issues occur in the field.
- Prioritizing customer queries and escalating serious technical issues to internal teams.

In practice, there will be many more responsibilities and opportunities. You will build a business together with your colleagues at PTNE. This requires you to be flexible and the willingness to work in a dynamic environment.


What We Offer

- Flexibility, trust, and freedom to take responsibility
- Unlimited budget for self-development
- Opportunity to become a shareholder and entrepreneur in the company
- Profit share
- Salary that grows with your performance
- 100% paid pension plan
- A free lunch and dinner every day
- Company gym open 24/7 with yoga classes and spinning 
- Overtime hours

Apply for the job, meet with us, and see for yourself what else we can offer!
Building together Prodrive Technologies New Energies contributes to a better world!


  • Bachelor/Master's degree with a technical background

  • Adaptable in a highly dynamic environment 

  • You are an empathetic, technically skilled problem solver with a knack for digging to the root of problems and offering solutions

  • Experience in a (technical) customer-focused position

Apply as EV Charging - Customer Support Engineer

The Prodrive Technologies Mindset


You don’t just go to work, you feel responsible for your project


You decide when, where and how much you want to work


You like to think about manufacturability when designing


You don’t sit and wait, you have a hands-on mentality

Have you got what it takes to become a Prodriver?

What we offer

  • Perfect environment for people willing to take full responsibility in a project
  • Unlimited growth opportunities and freedom in taking different roles in different projects
  • Young and dynamic culture
  • Unlimited personal budget for training courses, classes or studies
  • We are open 24/7 and provide lunch, dinner and a company gym
  • We keep management positions to a minimum, so there is virtually no hierarchy
  • Create your future with your own personal development plan
  • Tools and equipment such as an iPhone, and laptop
  • The flexibility to work wherever and how much you want
  • Overtime hours can be completely paid out
  • Salary that grows with your performance
  • Opportunity to become a shareholder and entrepreneur in the company
  • Travel allowance based on the days you are actually at Prodrive
  • 33 vacation days
  • Retirement plan
  • Distribution of profits

Application steps

  1. We’ll take a look at your application within 5 working days.
  2. You will receive a link to Prodrive Technologies’ online aptitude test to see if you’re up for the challenge.
  3. We will set you up for a personal interview to ask you difficult questions about yourself. Afterwards, others will ask you some more difficult questions about your expertise.
  4. If we want to make you an offer and there's enough time left, we will discuss employment conditions directly after the interviews.
  5. If you survived everything, only your signature stands between you and being a Prodriver.