The Netherlands - Eindhoven |
As a Global Process Owner – Customer Service you join our team and ensure the efficiency and effectiveness of our customer service processes. In this role, you will have the opportunity to shape and improve our service offerings and drive a culture of excellence.
We are Prodrive Technologies
We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.
About the role:
As the Global Process Owner – Customer Service, you will be responsible for Manage, design, innovate and continuously improve customer service processes globally to ensure they meet the needs of our customers and align with the company’s objectives. Your focus will be on ensuring that customer service processes meet the highest standards of efficiency, quality, safety, and environmental compliance, while optimizing process efficiency and effectiveness at the minimum cost, production time, and lead time
This role requires strong ownership— you will take the lead in identifying areas for improvement, ensuring their effective implementation, and continuously monitoring performance to drive excellence.
You will be responsible for developing business cases for proposed changes, managing investments, and ensuring all process improvements deliver outstanding results. Your leadership in managing the roadmap and tracking its progress will be crucial to maintaining superior service delivery across the business.
Key Responsibilities
Bachelor’s degree in Business Engineering & Management or a related field (or equivalent experience).
At least 5 years of experience in process management within the high-tech industry, including leading a team of process engineers and being responsible for the team performance.
Proven experience in having the ownership in managing processes within service or operations, from strategy through execution, with a focus on continuous improvement.
You will have strong problem-solving and analytical abilities.
Experience leading large-scale process improvement projects, including strategic roadmap development, investment proposals, and monitoring execution.
Ability to work effectively across cross-functional teams.
Expertise in Lean, Six Sigma, and Kaizen methodologies. Having a Black Belt is helpful not a requirement.
Proficient in SAP.
A customer-centric approach with a strong emphasis on continuous improvement.
Excellent written and verbal communication skills in English, with the ability to clearly present ideas to stakeholders.
You don’t just go to work, you feel responsible for your project
You decide when, where and how much you want to work
You like to think about manufacturability when designing
You don’t sit and wait, you have a hands-on mentality